We never stopped our regular billing cycle and finally sent a final request to remit payment if she decided to renew the termite protection guarantee. We kept the account active while she was making the decision even though the account reached the point of two months past due. She indicated she would make a decision to continue or not and let us know. Mellon contacted our office two separate times to discuss continuing on with the termite service guarantee. These folks are very susceptible to unethical practices, and upon receiving a letter that contains a blatant LIE as a scare tactic, I am sure many would immediately pay out of fear. But the problem is this - Scottsdale is populated with elderly, vulnerable residents (which I am not). The very nice woman who answered the phone immediately took care of the issue. I called their offices and advised them that it was my decision whether or not to continue with their services, NOT theirs. It audaciously stated that I had an account with Arrow that was past due and needed to remit $518 to them. After about a dozen mailers requesting payment, I received a letter from their Service Center Manager, which I assume is a form letter they use regularly. I never indicated to Arrow that I had an interest in using them. For the past several months I received nonstop mailers from Arrow, indicating I should pay them to continue service beyond the contract end date. Having purchased a home with an existing account with Arrow, I had the balance of a service agreement transferred to me by the former homeowner, but I did my research and opted not to use them going forward. What a deceitful way to try and get new customers. This is a company that I would never do business with based on this deceptive billing practice. ![]() This is a very deceptive business practice, as Arrow probably gets a number of customers just paying the invoice and accepting their services. I expect that I'll be contacted by *********** Control in the next couple of weeks to schedule my annual inspection, yet Arrow Exterminators is mailing out these deceptive Invoices asking for payment. When this home was built in 2017, *********** Control in **********, ******* provided the termite service and provided a five year guarantee with annual inspections. The Invoice looks like an actual **** for services rendered, indicating that I owe them $150.00 for a "Liquid Guarantee/Coverage", which is apparently related to Termite Protection. The Invoice gives a service date of (which has not even occurred yet). I have lived in this home for three years and have NEVER had any business dealings with this company. I received an Invoice from Arrow Exterminators on April 16,2022. The question is who reads this file since the problem persists? ARROW EXTERMINATORS seems to want to Exterminate the customers as they are now becoming The Pest! After multiple attempts via phone to correct this the only response is that they have put it in our file. Again their disregard for clients is quite obvious! This type of behavior sadly seems to be a pattern. ![]() Then we would schedule the termite stations to be checked. ![]() ARROW said they were here to do a check of termite stations after we specifically spoke to them last week asking to wait till our crew is finished their part of the spring planting of flowers and the job our crew is hired to do. Today ARROW showed up again interfering with our yard crew as they had a time crunch due to inclement weather. We schedule workers to allow respect for each attendant who arrives. Under no circumstances should a pest control tech arrive for service as a surprise. We have expressed over and over again to only come when appointments are made. On multiple occasions technicians appear unannounced at our home to offer pest/termite service without appointments. It appears that this company does not respect customers.
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In addition to MERV-13 building air filtration, the use of natural and durable building materials and floor-to-ceiling windows that maximize natural daylight, Lakehouse residents have access to: The lakefront community blends unique architecture, modern comfort and sustainable design features with extensive wellness-focused amenities. Lakehouse’s design infused wellness into its engineering, architecture, programming and services at every level - earning the project its WELL Certified™ Gold designation. Lakehouse earned the distinction based on seven categories of building performance - Air, Water, Light, Nourishment, Fitness, Comfort and Mind -and achieved a Gold level rating. Lakehouse was already ahead of its time and with the pandemic, its design proved to be even more prescient.”Ĭreated through seven years of rigorous research and development working with leading physicians, scientists, and industry professionals, the WELL Building Standard is a performance-based certification system that marries best practices in design and construction with evidence-based scientific research. The air we breathe, the materials we use in our homes, where we source our food from, how we move our bodies were all considerations we took into account as the design team worked to apply modern research and reinvent the concept of multi-family living. ![]() “From the beginning, our intention was to create a groundbreaking residential building with a specific focus on how architecture, engineering, design and amenities can better support human health and wellness. “It’s an honor to receive this recognition from the International WELL Building Institute and we are grateful to our partners for their support of this pioneering project,” said Brian Levitt, President and Co-Founder of NAVA Real Estate Development. Less than three miles from Downtown Denver, Lakehouse is the first residential project in Colorado to achieve Certification under the WELL Building Standard and was also recently named the state’s “Innovative Development of the Year” by NAIOP. The 196-unit community features move-in-ready condominiums, rowhomes and penthouses, 6,000 square feet of ground-floor retail space, as well as an innovative collection of health-focused amenities, including an organic urban farm, 70-foot lakefront lap pool, cutting-edge Fitness Lab, sports and creative workshops and more. ![]() Set along the waterfront in Denver’s vibrant Sloan’s Lake neighborhood, Lakehouse has envisioned a completely new way of living where wellness is integrated into every element of design to optimize the health and well-being of its residents. This distinction was awarded through IWBI’s WELL Building Standard™ (WELL), a globally recognized, science-backed program that puts wellness at the forefront of design in order to enrich the residential living experience. This prestigious designation acknowledges NAVA’s efforts to advance health and well-being through Lakehouse’s building design and resident programming. NAVA Real Estate Development (NAVA)’s Lakehouse project has received full WELL Building Certification at the Gold level from the International WELL Building Institute (IWBI). |
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