We never stopped our regular billing cycle and finally sent a final request to remit payment if she decided to renew the termite protection guarantee. We kept the account active while she was making the decision even though the account reached the point of two months past due. She indicated she would make a decision to continue or not and let us know. Mellon contacted our office two separate times to discuss continuing on with the termite service guarantee. These folks are very susceptible to unethical practices, and upon receiving a letter that contains a blatant LIE as a scare tactic, I am sure many would immediately pay out of fear. But the problem is this - Scottsdale is populated with elderly, vulnerable residents (which I am not). The very nice woman who answered the phone immediately took care of the issue. I called their offices and advised them that it was my decision whether or not to continue with their services, NOT theirs. It audaciously stated that I had an account with Arrow that was past due and needed to remit $518 to them. After about a dozen mailers requesting payment, I received a letter from their Service Center Manager, which I assume is a form letter they use regularly. I never indicated to Arrow that I had an interest in using them. For the past several months I received nonstop mailers from Arrow, indicating I should pay them to continue service beyond the contract end date. Having purchased a home with an existing account with Arrow, I had the balance of a service agreement transferred to me by the former homeowner, but I did my research and opted not to use them going forward. What a deceitful way to try and get new customers. This is a company that I would never do business with based on this deceptive billing practice. ![]() This is a very deceptive business practice, as Arrow probably gets a number of customers just paying the invoice and accepting their services. I expect that I'll be contacted by *********** Control in the next couple of weeks to schedule my annual inspection, yet Arrow Exterminators is mailing out these deceptive Invoices asking for payment. When this home was built in 2017, *********** Control in **********, ******* provided the termite service and provided a five year guarantee with annual inspections. The Invoice looks like an actual **** for services rendered, indicating that I owe them $150.00 for a "Liquid Guarantee/Coverage", which is apparently related to Termite Protection. The Invoice gives a service date of (which has not even occurred yet). I have lived in this home for three years and have NEVER had any business dealings with this company. I received an Invoice from Arrow Exterminators on April 16,2022. The question is who reads this file since the problem persists? ARROW EXTERMINATORS seems to want to Exterminate the customers as they are now becoming The Pest! After multiple attempts via phone to correct this the only response is that they have put it in our file. Again their disregard for clients is quite obvious! This type of behavior sadly seems to be a pattern. ![]() Then we would schedule the termite stations to be checked. ![]() ARROW said they were here to do a check of termite stations after we specifically spoke to them last week asking to wait till our crew is finished their part of the spring planting of flowers and the job our crew is hired to do. Today ARROW showed up again interfering with our yard crew as they had a time crunch due to inclement weather. We schedule workers to allow respect for each attendant who arrives. Under no circumstances should a pest control tech arrive for service as a surprise. We have expressed over and over again to only come when appointments are made. On multiple occasions technicians appear unannounced at our home to offer pest/termite service without appointments. It appears that this company does not respect customers.
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